Support

Help for Mayvil field crews.

Questions about an inspection, a sync that hasn’t cleared, or account access? Email us and a person will read it.

What we can help with

• Account access — sign-in trouble, password resets, and devices assigned to your jurisdiction.
• Sync — inspections captured offline that haven’t appeared after returning to coverage.
• Field capture — photos, dictation, ordinance citations, and signatures.
• Reporting — MS4 annual reporting exports and record corrections.
• Bugs and feature requests from inspectors and program managers.

What to include

The more of this you can send, the faster we can trace it: your jurisdiction, the inspection or site involved, roughly when it happened, your iOS version and device, and a screenshot if the app showed an error.

Requesting access

Mayvil is a private application — accounts are issued by your jurisdiction rather than created by individuals. If your agency isn’t set up yet, email hello@mayvil.com and we’ll walk through onboarding with your program manager.

Data and privacy

Inspection data stays isolated to the jurisdiction that owns it — see the privacy policy for what Mayvil collects and how long it’s kept. Requests to access, export, or delete your agency’s records go to hello@grifowater.com.